FierceWireless TechFinder
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SageCRM: Part of the Sage Accpac Extended Enterprise Suite  by Sage Software.


July 01, 2008 - SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, also you can synchronize your sales, marketing, and customer care activities across your organization.

 

SearchMobileComputing.com E-Guide: Mobile Management Strategies  by Nokia.


August 01, 2008 - Managing mobile devices in the enterprise can be a daunting task. Learn how to best manage your corporate mobile devices by reading this new SearchMobileComputing.com E-Guide.

 

Securing Mobile Devices on Converged Networks  by Trusted Computing Group Administration


August 01, 2006 - This paper will provide an overview of the security threats facing mobile devices & the existing solutions for shoring up those security holes. It will also discuss a new technical specification from the Trusted Computing Group--developed to address the specific global needs of wireless & mobile security from a consumer & enterprise perspective.

 

Security Behind BlackBerry  by BlackBerry


March 01, 2008 - Download this white paper and gain a better understanding of the security tools that come preinstalled with the Blackberry solution and discover how to use these tools to better secure your BlackBerry deployment.

 

Security for Wireless Networks: A Comparison among SSL, Ipsec and Mobile Vpns  by NetMotion Wireless.


June 01, 2008 - This paper outlines common threats and issues regarding wireless security in the context of typical uses of mobile devices over wireless networks and evaluates secure remote access solutions in comparison with NetMotion Mobility XE.

 

Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field  by Astea International Inc.


January 01, 2004 - The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.

 

ServiceCEO Enterprise--Multi-site Service Organization Management  by Insight Direct


ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.

 

Session Initiated Protocol (SIP): A Five-Function Control Protocol  by F5 Networks


November 01, 2007 - The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP provides five functions, uses a layered approach that gives it flexibility, and has an openness that enables new applications to utilize it. SIP’s open nature guarantees its large presence in IP-based multimedia communications architectures.

 

Sharpen Your Competitive Edge with Field Service Applications for BlackBerry  by BlackBerry


August 01, 2008 - With BlackBerry wireless technology and the development of ATSG's wireless workflow applications, we have simplified collecting and managing information to save you money.

 

Six Tips for Aligning Your Business with IT  by Cisco Systems, Inc


February 01, 2008 - Companies should align their business needs with information technology (IT) such as networks, computers, software, and communications because alignment makes a business safer, more economical, and easier to keep on course.

 

Software as a Service Dramatically Improves CRM Success  by Oracle Corporation.


August 01, 2008 - This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.

 

Solutions Guide V.3.0: Solutions for Your Mobile Workforce  by Quest Solution


August 01, 2008 - This solution guide will serve as a up-to date resource for enterprise decision makers as they plan their organization mobile computing strategy.

 

Solving the E911 Enterprise Location Challenge  by Avaya, Inc


July 01, 2008 - Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.

 

Sphinx Increases Sales Efficiency and Customer Satisfaction with KPN's FlexiBel Managed IP PBX Powered by Alcatel-Lucent - Yankee Group  by Alcatel Lucent


February 01, 2008 - In this case study Sphinx achieved its goal to increase the efficiency of their sales and support organizations, with the successful implementation of the FlexiBel Managed IP PBX service.

 

Sprint Data Link(SM) for Wireless WAN  by Sprint.


April 01, 2008 - Flexible, reliable wireless alternative to lower WAN costs and provide extra layer of redundancy for business critical applications.

 

SSL VPN for Secure Wireless LAN Access  by F5 Networks


November 01, 2007 - For most deployment scenarios, an SSL VPN appliance can provide many of the features and benefits of a special purpose WLAN controller for wireless access, but at a much lower cost and with greater flexibility. This paper describes the key selling points for WLAN solutions and offers an explanation of how SSL VPN can offer similar functionality.

 

State Supreme Court Improves Efficiency  by Nokia.


April 01, 2008 - This podcast explores IT's solution for convenient and protected access to email and prompt handling of time-sensitive court business.

 

Strategies for Improving Sales Management Processes by EnterpriseWizard Inc.  by EnterpriseWizard Inc.


July 01, 2008 - This demo explores the steps essential for real time analysis of customer behavior and improved sales strategies.

 

Success Story: Communications - AT&T  by Genesys Co.


May 01, 2008 - The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.

 

Supportindustry.com 2006 Service and Support Metrics Survey  by CRMindustry.com


March 01, 2006 - In March 2006, SupportIndustry.com conducted a survey of high-level executives representing a range of industries. The data gathered provides valuable insight into a range of issues and challenges important to service and support executives. Read our fourth annual report covering trends in service and support.

 
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