November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study.
Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.
February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization.
April 2006 - (Free Research) The proliferation of access methodologies such as high-speed broadband access & remote access from various locations has driven the need for new services. Mobile & remote access to company resources are essential for productivity, however, larger scale deployments of wireless communication propagate new security and performance demands.
August 2008 - (Free Research) The latest notebook and desktop PCs with Intel® vPro™ technology build on proven capabilities to enable even greater proactive security, enhanced maintenance, and improved remote management.
Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.
Astea Alliance -supports the complete service lifecycle, and enables you to manage staff
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.
November 2007 - (Free Research) Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.
Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
June 2008 - (Free Research) Gain insight into a new approach to enterprise mobility solutions that assist in the ease of application deployment and reducing TCO.
June 2008 - (Free Research) This document covers all the bases with CRM in the service provider environment, the pitfalls if you don't and the benefits when you do.
March 2008 - (Free Research) This reference document will provide you with detailed information on how to effectively manage your BlackBerry® Enterprise Server™ architecture.
December 2007 - (Free Research) Virtualized applications eliminate nearly all of the complexities and support issues associated with delivering and accessing traditional applications for both fat and thin-client deployments. This paper discusses the benefits realized through application virtualization and dynamic solutions for helping you achieve application virtualization.
August 2008 - (Free Research) In this Resource Center learn about the benefits of Wide Areas Network (WAN) optimization. It will explore how WAN works, which applications are the best fit for it, and how to integrate it with security and network management.
August 2008 - (Free Research) This white paper discusses Zigbee, a wireless standard for personal area network (PAN) sensor monitoring and control, and how to test related transmitters.
November 2007 - (Free Research) Microsoft SharePoint, Oracle Portal, Microsoft Outlook Web Access, and Siebel CRM 7.7 are just a few of the dynamic web applications critical to today’s organizations. This paper shows how today’s web acceleration products reduce bandwidth usage by lowering the amount of data sent, and improve server capacity by offloading repetitive content.
November 2007 - (Free Research) When it comes to project collaboration, modern enterprises are caught off guard by the increasing demands placed on their infrastructures by the Internet & advanced intranets/extranets. Learn how F5 WebAccelerator solution resolves all document repository network access problems, whether local or remote, irrespective of the enterprise environment.
September 2007 - (Free Research) People are more successful when they are better connected to the processes and applications on which their businesses operate. Businesses today are challenged to seamlessly connect increasingly mobile and dispersed workforces with rapidly moving business. Learn how a communications-enabled business process can help address these challenges.
April 2008 - (Free Research) The California Transplant Donor Network (CTDN) wanted to give Transplant Coordinators and transplant teams a point-of-care wireless solution that would speed up communications and medical decision-making.
GoToMyPC Corporate uses advanced Web-based screen-sharing technology that works with your existing security, network and configuration and your existing Internet infrastructure
Leverage the flexibility and cost-benefits of running users' desktops (Windows or Linux) remotely, on virtual machines, hosted at the data center to enhance business agility and reduce business risks, while lowering TCO.
July 2008 - (Free Research) The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of…
