Astea Alliance -supports the complete service lifecycle, and enables you to manage staff
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.
June 2008 - (Free Research) This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper.
Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.
July 2008 - (Free Research) This whitepaper discusses when on-demand financials should be implemented. Ventana
Research outlines a list of steps for the prospective user to conduct their own evaluation to determine if on-demand financials would be beneficial
February 2008 - (Free Research) Read this white paper to learn about a solution that uses unified network architecture where wireless becomes the primary network access method for data, voice and video.
August 2008 - (Free Research) Mobile device management (MDM) in the enterprise has evolved with its rise from niche application to mission-critical IT process. This IDC white paper takes a look at the evolution of MDM and how it is influencing business requirements.
June 2008 - (Free Research) Mobility XE solved the numerous challenges that OCSD faced in their wireless deployment and provided a secure VPN tunnel for all data transmitted across the wireless networks.
August 2008 - (Free Research) In this Resource Center learn about the benefits of Wide Areas Network (WAN) optimization. It will explore how WAN works, which applications are the best fit for it, and how to integrate it with security and network management.
March 2008 - (Free Research) Within IT, requests come from different users and departments for mobile access to corporate applications and data. This guide will help you gain control over your mobile assets by establishing a corporate mobility policy and how to avoid common pitfalls.
March 2008 - (Free Research) As SAP and other business applications migrate to application delivery via web protocols, users are now required to use a browser to access the same functionality via HTTP and HTTPs.
March 2008 - (Free Research) A combination of macro-market trends is changing the priorities of companies of all sizes. The advent of globalization and ecommerce are fundamentally reshaping the competitive landscape. At the same time, advancements in mobile technology are...
August 2008 - (Free Research) In this whitepaper learn about the latest notebook and desktop PCs with IntelvPro technology. It builds on proven capabilities to enable even greater proactive security, enhanced maintenance, and improved remote management.
June 2008 - (Free Research) This article discusses software from mobile-VPN providers that connections stronger, or to keep the programs running even if the connection is temporarily severed.
June 2008 - (Free Research) Gain insight into a new approach to enterprise mobility solutions that assist in the ease of application deployment and reducing TCO.
March 2008 - (Free Research) Intel® Centrino® with vPro™ technology-based notebooks and Intel® Core™2 processor with vPro™ technologybased desktop PCs1 deliver built-in security and remote management capabilities to meet critical business needs.
August 2008 - (Free Research) Read this white paper to learn about a hosted remote management platform that meets the stringent criteria of a mature managed services and remote management delivery platform.
May 2008 - (Free Research) Western Financial group was facing a challenge to provide insurance brokers with remote access from the organization’s core insurance application running on Windows terminal Servers. They turned to Ericom to meet those needs.
Leverage the flexibility and cost-benefits of running users' desktops (Windows or Linux) remotely, on virtual machines, hosted at the data center to enhance business agility and reduce business risks, while lowering TCO.
June 2008 - (Free Research) This white paper outlines the keys to investigating RFID in your supply chain applications, differentiators for RFID tags and steps to test tags in your unique applications.
June 2008 - (Free Research) Mobile printing provides a series of quality improvements and timesaving benefits that are often overlooked in route automation, but can have a significant impact on the bottom line.
April 2008 - (Free Research) This white paper explores a case study in which Motorola successfully implemented automated source code analysis for enhanced software development and quality.
August 2008 - (Free Research) This white paper outlines best practices in monitoring, analyzing, and troubleshooting wireless networks using WildPackets® OmniPeek™.
