Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.
Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
April 2008 - (Free Research) The California Transplant Donor Network (CTDN) wanted to give Transplant Coordinators and transplant teams a point-of-care wireless solution that would speed up communications and medical decision-making.
Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.
June 2008 - (Free Research) This document covers all the bases with CRM in the service provider environment, the pitfalls if you don't and the benefits when you do.
March 2008 - (Free Research) With the Scribe integration, renewals from Intrep’s AAA club clients are uploaded to Salesforce every five seconds, providing telemarketers with complete member details at their fingertips.
February 2008 - (Free Research) Learn how to integrate Intel vPro technology with LANDesk management software. This white paper discusses the steps of integration and benefits, including improved desktop management and increased security.
Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.
Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
June 2008 - (Free Research) The success of mobile computing is based on the ability to accurately capture and share data electronically and to enforce a method of data collection that consistently meets the business needs of the organization.
June 2008 - (Free Research) Listen to this one-hour presentation with Intermec and Cisco to learn how to meet PCI compliance requirements, plan for a secure infrastructure and simplify integration with mobile wireless retail applications.
June 2008 - (Free Research) Gain insight into a new approach to enterprise mobility solutions that assist in the ease of application deployment and reducing TCO.
FirePass SSL VPN controllers provide secure access to corporate applications and data using a standard Web browser. FirePass 4100 or 4300 units can be clustered to support large-scale deployments. For high-performance, large-scale clustering, customers can leverage integration with F5's BIG-IP products by offloading SSL termination to BIG-IP.
April 2007 - (Free Research) Most organizations are familiar with application security and Web Application Firewalls, realizing that secure application access and delivery are necessities. There are many factors that are driving this push, most notably led by the “webification” of the older client/server architecture-model applications.
March 2008 - (Free Research) A combination of macro-market trends is changing the priorities of companies of all sizes. The advent of globalization and ecommerce are fundamentally reshaping the competitive landscape. At the same time, advancements in mobile technology are...
June 2008 - (Free Research) Companies that would like to get up and running quickly with minimal initial investment can download this software. It will enable one person to experience the capabilities and benefits of the BlackBerry Enterprise Server in a pay-as-you-grow approach.
Astea Alliance -supports the complete service lifecycle, and enables you to manage staff
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.
June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
GoToMyPC Corporate uses advanced Web-based screen-sharing technology that works with your existing security, network and configuration and your existing Internet infrastructure
With PTS Mobile Barcode Software, you can create customized data collection applications in minutes. No programming knowledge is needed -- just set up PTS's mobile barcode software right on your barcode terminal and start collecting the data you need immediately! Compatible with most Windows Mobile, CE.Net, Palm PDAs and Barcode Terminals.
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