Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
July 2008 - (Free Research) This paper discusses about the need for memory throttling and addresses two memory throttling techniques, implemented in platforms built on Intel® Centrino® Duo mobile technology.
March 2008 - (Free Research) This paper from the Center for Digital Government explores the drivers and benefits of going mobile in the public sector. It also includes success stories from early adopters, as well as suggestions for getting started.
ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.
June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
August 2008 - (Free Research) From this video you will come to know how Intel® Centrino® 2 processor technology for mobile computing is not just a processor, but a revolutionary technology made up of a dual-core processor, chipset, and integrated wireless.
GoToMyPC Corporate uses advanced Web-based screen-sharing technology that works with your existing security, network and configuration and your existing Internet infrastructure
BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.
January 2004 - (Free Research) The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.
Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.
Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
May 2008 - (Free Research) Learn why Citrix® GoToMyPC® Corporate is the most secure, cost-effective and easiest-to-manage solution for providing remote access to the desktop.
June 2008 - (Free Research) A new breed of mobile worker is transforming the workplace-roaming the corridors of factories, offices and other business locations, armed with handhelds linked to a WLAN.
August 2008 - (Free Research) In this podcast interview, Lior Nir of Nokia speaks about the best practices customers are applying to control and benefit from their mobile assets.
May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment.
June 2008 - (Free Research) Mobile printing provides a series of quality improvements and timesaving benefits that are often overlooked in route automation, but can have a significant impact on the bottom line.
March 2008 - (Free Research) Read this paper to find out what your customers are looking for from you, what mobile CRM really is, and steps and consideration for deployment.
August 2008 - (Free Research) Mobile device management (MDM) in the enterprise has evolved with its rise from niche application to mission-critical IT process. This IDC white paper takes a look at the evolution of MDM and how it is influencing business requirements.
November 2007 - (Free Research) Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.
November 2007 - (Free Research) Microsoft SharePoint, Oracle Portal, Microsoft Outlook Web Access, and Siebel CRM 7.7 are just a few of the dynamic web applications critical to today’s organizations. This paper shows how today’s web acceleration products reduce bandwidth usage by lowering the amount of data sent, and improve server capacity by offloading repetitive content.
