Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
July 2008 - (Free Research) This white paper outlines the remote office challenges that are surfacing as more companies implement VoIP. It also explains how corporate IT departments and service providers can avoid the pitfalls experienced during the initial adjustment
July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.
Astea Alliance -supports the complete service lifecycle, and enables you to manage staff
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.
GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use.
January 2008 - (Free Research) This white paper reviews a recent study which integrated voice over Internet protocol (VoIP) into the production enterprise environment, giving employees an opportunity to experience benefits VoIP and unified messaging bring to the workplace.
November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study.
CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.
May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?
June 2008 - (Free Research) In this video presentation, Joel Snyder, senior partner, Opus One details the main threats to mobile devices and the strategies needed to deal with these threats both within the corporate network and when roaming around the globe.
GoToMyPC Corporate uses advanced Web-based screen-sharing technology that works with your existing security, network and configuration and your existing Internet infrastructure
Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.
IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.
June 2008 - (Free Research) In this exclusive E-Guide, Gary Audin provides expert in-depth tips for making a smooth transition to unified communications
November 2007 - (Free Research) Since its inception, Session Initiation Protocol has revolutionized the way people communicate using converged services. SIP provides the framework for delivering voice, video, data, and wireless services seamlessly and transparently over a common network. This paper discusses techniques of designing and building reliable SIP networks.
November 2007 - (Free Research) The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP provides five functions, uses a layered approach that gives it flexibility, and has an openness that enables new applications to utilize it. SIP’s open nature guarantees its large presence in IP-based multimedia communications architectures.
February 2008 - (Free Research) Read this white paper to learn about a solution that uses unified network architecture where wireless becomes the primary network access method for data, voice and video.
Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.
June 2008 - (Free Research) This article discusses software from mobile-VPN providers that connections stronger, or to keep the programs running even if the connection is temporarily severed.
BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.
June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology.
