Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.
March 2008 - (Free Research) Join research In Motion (RIM) and MobileChargePro as we walk through real life examples demonstrating these solutions, and their benefits, to those with employees in the field.
Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.
ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.
March 2008 - (Free Research) Within IT, requests come from different users and departments for mobile access to corporate applications and data. This guide will help you gain control over your mobile assets by establishing a corporate mobility policy and how to avoid common pitfalls.
August 2008 - (Free Research) Intel IT designed a highly automated approach to managing an enterprise primary wireless LAN, with a focus on service level management and monitoring.
June 2008 - (Free Research) This document covers all the bases with CRM in the service provider environment, the pitfalls if you don't and the benefits when you do.
May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment.
July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
August 2008 - (Free Research) Companies are continually finding new ways to get the right goods to the right customers on time. This white paper explains how each aspect of perfect order performance can be improved through enhancements to data collection processes and technologies.
June 2008 - (Free Research) This paper provides an impact of extending your Oracle Warehouse Management system via mobility, it also examines how mobility can enable you to fully leverage the data already captured in the Oracle Warehouse Management system.
January 2004 - (Free Research) The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.
June 2008 - (Free Research) Mobile printing provides a series of quality improvements and timesaving benefits that are often overlooked in route automation, but can have a significant impact on the bottom line.
July 2008 - (Free Research) Datex EX Order Management System is a real-time order control system that allows users to access company’s information virtually anywhere using the internet.
Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.
August 2008 - (Free Research) This podcast will assist you in choosing which devices are right for your enterprise and the imperative steps that follow in order to have a smooth mobile deployment.
August 2008 - (Free Research) Today's workforce is rapidly becoming mobile and businesses are looking at how to capitalize on the significant benefits of enterprise mobility. This white paper examines the issues surrounding the security, manageability and costof mobility.
August 2008 - (Free Research) Today's mobile workers need secure, reliable access to company data and communications "on the go." Learn how to develop a mobile policy, strategies for deploying devices and updating software, and best practices for keeping devices secure.
May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?
Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.
