Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.
Leverage the flexibility and cost-benefits of running users' desktops (Windows or Linux) remotely, on virtual machines, hosted at the data center to enhance business agility and reduce business risks, while lowering TCO.
December 2007 - (Free Research) Virtualized applications eliminate nearly all of the complexities and support issues associated with delivering and accessing traditional applications for both fat and thin-client deployments. This paper discusses the benefits realized through application virtualization and dynamic solutions for helping you achieve application virtualization.
Alliance PocketPC:
For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device.
Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
September 2007 - (Free Research) People are more successful when they are better connected to the processes and applications on which their businesses operate. Businesses today are challenged to seamlessly connect increasingly mobile and dispersed workforces with rapidly moving business. Learn how a communications-enabled business process can help address these challenges.
June 2008 - (Free Research) This paper discusses why timely and reliable alarm notification is part of a successful remote monitoring program and discusses the factors to consider when selecting a remote monitoring system.
July 2008 - (Free Research) This paper discusses about the need for memory throttling and addresses two memory throttling techniques, implemented in platforms built on Intel® Centrino® Duo mobile technology.
August 2008 - (Free Research) The latest notebook and desktop PCs with Intel® vPro™ technology build on proven capabilities to enable even greater proactive security, enhanced maintenance, and improved remote management.
June 2008 - (Free Research) Ben Gibson of Cisco and John Sweitzer of Intermec cover key considerations and compelling applications, as well as offer insight into how unified communications can impact your business.
November 2007 - (Free Research) For most deployment scenarios, an SSL VPN appliance can provide many of the features and benefits of a special purpose WLAN controller for wireless access, but at a much lower cost and with greater flexibility. This paper describes the key selling points for WLAN solutions and offers an explanation of how SSL VPN can offer similar functionality.
March 2008 - (Free Research) View this webcast to learn about the new wireless capabilities as well as enhanced administrative features that were introduced with the latest release of BlackBerry Enterprise Server for Microsoft Exchange.
June 2008 - (Free Research) This document covers all the bases with CRM in the service provider environment, the pitfalls if you don't and the benefits when you do.
IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow. You define policies for managing your data - when it needs to be available, how long it should be retained, and who can access it.
August 2008 - (Free Research) Mobility makes business better allowing us to be more productive, with the flexibility to manage the ever-increasing demands of our work and personal lives. This white paper presents a holistic approach to weaving mobility into the fabric of a business.
June 2008 - (Free Research) This guide provides information on Citrix XenServer Dell Edition features, supported hardware, reference configurations, and best practices.
CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.
March 2008 - (Free Research) This white paper, offers a number of scalable solutions that are easy for IT to install and maintain, while providing a reliable, faster, and more secure experience for all of the company’s mobile and remote workers.
July 2008 - (Free Research) There's no doubt that remote access is a great way to increase employee productivity. But what about the IT Manager who needs to set up the network, keep it secure and maintain all those remote-access accounts? Here's a bit of news…
June 2008 - (Free Research) With BlackBerry® now offering a WLAN solution for the "Corridor Warrior", telephony / network infrastructure managers are now having to play catch up.
