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Aberdeen Report: Making Money via Mobile Field Services
by Astea International Inc.

Today’s field service organizations are finding themselves caught between two critical and opposing pressure points. On one side, customers are demanding more responsive service, with expectations of shorter time to repair windows and tighter service level agreements. They are also beginning to require more accurate service appointment timing to minimize disruption and better manage their own operations – and they want repairs completed in one call whenever possible.

Causing equal pressur...
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